Replacement Policy

If there is any quality issues you found after you have received the item, you can exchange it unconditionally. If you are replacing for a higher value item, you should pay the price gap. If you want to replace a lower price item, we will return the price gap to you. Please note for international shipment, consumers bear the shipping cost.

Replacement Applicability

Please note for the following cases consumers can request replacement from TOOARTS.com.

1. Item(s) have no defective parts, no artificial breakdowns, no destories in package, accessories, user manuals within 7 days (including working days and weekends) since received.

2. Item(s) are found with obvious defective parts, and have not been used yet within 15 days (including working days and weekends) since received.

3.  Item(s) received have obvious difference with product description at TOOARTS.com.

4.  Consumers found item(s) are broken upon receipt of item from delivery staff.

5.  Item(s) are found still to be low quality without artificial breakdowns after exchanged once before from TOOARTS.com.

Replacement Exceptations

Please note for the following cases TOOARTS.com has the right to refuse consumers for replacement(s).

1. Consumers are unable to provide vertified ordering provement at TOOARTS.com, or artificially change order details.

2.  Consumers did not require the delivery staff to return item(s) on receipt of defective item(s).

3.  Consumers artificially tear or alter item logos, series No. or any signal etc.

4.  Item(s) have not been sent out within 7 days (including working days and weekends) after we have confirmed replacement request from consumer.

5.  Item(s) were broke in the case of force majeure (natural disasters etc.)

6.  Any artificial breawdowns or unauthorized modification on items.

7.  Any replacement request that beyond 15 days (including working days and weekends) since the date consumers received item(s). 

How to Replace Your Items

1st Step: Please firstly contact our customer service via email service@tooarts.com.

2nd Step: Please mark the order number, your phone number and write dwon "Replacement" on the package. You should also let us know the tracking number after you have sent it out.

3rd Step: We will solve your replacment once we receive your item (s). 

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